Here are all the ways to get in touch.
No matter how you want to reach out, we’re here to help. Here’s everything you need to know about how to contact us.
Chat
Our interactive chatbot is available 24/7 to answer your questions. To chat live with a member experience specialist, start a chat during these hours: 9AM - 8PM ET Monday - Friday, and 10am - 6:30pm ET on Saturday.
Here’s how to start a chat: If you’re in the app, close this article and tap Support on the bottom right of your screen. If you’re on the website, click the Chat button on the bottom right of your screen.
Email us at info@fetchpet.com. Our member experience specialists respond to every email. The member services center is closed on Saturdays and Sundays, so emails received over the weekend will be responded to in the order they were received, starting Monday morning.